Key Responsibilities Student On boarding

• Liaison with AEP for sales, support and services – ensure smooth on-boarding of students.
• Manage all service requests and challenges that the AEP’s face.
• Manage walk-ins & counsel new registrations at Learning Centers.
• Manage SLAs of Student documentation.
• Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.

AEP Coordination

• Training AEP’s on various student services.
• Coordinate with various departments internally to get all issues resolved.

Administration

• Manage all Service Requests and Challenges at local centers.
• Ensure first class service experience for existing students.
• Aggressively pursue targets set for the year.
• Liaise with HO/Internal departments for Student’s queries

MIS & Reports

• Create and manage reports on the CRM and LMS

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boarding

• This is an individual contributor role
• Require local travel in assigned geography.

• Service oriented approach , Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities

• Graduate or PG/MBA
• Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.